Frequently Asked Questions
Everything you need to know about shopping with BB Branded.
What is your standard shipping timeframe?
We process and ship orders within 1-2 business days. Domestic delivery typically takes 3-5 business days, while international shipping varies by location.
How do I return an item that doesn't fit?
We offer a 30-day return policy for unworn items with original tags attached. Simply visit our Returns Portal to start your exchange or refund process.
Are your products 100% authentic?
Absolutely. BB Branded is an authorized retailer for all brands we carry, ensuring that every product you receive is 100% genuine and high-quality.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to follow your package's journey.
Do you offer restocks on sold-out items?
Due to the exclusive nature of some drops, we cannot guarantee restocks. We recommend signing up for our newsletter to be notified first if an item returns to stock.